Welcome to the Network Phone Solutions support wiki. Basic support pages can be found below, additional technical information can be found in the menu's to the left. Should you have any additional questions, please feel free to contact us at CustomerService@NetworkPhoneSolutions.com.
Voicemail - How to setup and retrieve voicemails
Call Waiting - How to answer another call
Transfer - How to send a caller to another extension
Call Park - How to send a call to a parking spot, and retrieve it on another phone
Music on Hold - How to add custom hold music for incoming callers
E-Fax - How to send and receive faxes over email
Ring Group - How to send calls to a group of phones
Conference Call - How to create a 3-way call between callers
IVR - How to setup an interactive voice response menu. “Welcome to Network Phone Solutions, please press 1 for…”
Call Center - How manage incoming call volume to a team of agents
Recordings - How to create recordings for IVR's and Announcements
Page - How to setup Page to send a broadcast message to one or multiple extensions simultaneously
CDR Export - How to export Call Detail Records to PDF or CSV
E911 Verification - How to verify that emergency services have the correct address
Feature Codes - Star/Feature codes to enable and disable admin features
Port In Telephone Number - How keep your number and bring it to NPS
Port Out Telephone Number - How to bring your number to another provider
SMS/Messaging - How to message with customers
Softphone/App - How to setup a softphone on Apple or Android devices
GXV3350 - Wireless IP Video Phone
GXV3370 - Wireless IP Video Phone
DP730 - Cordless Phone
Fanvil i30s - Video/Audio IP Door Station
Snom PA-1 - IP Paging and Speaker Amp
Softphone App - How to setup a softphone on Apple or Android devices
Should you have any additional questions, please feel free to contact us at CustomerService@NetworkPhoneSolutions.com.